Refund policy

Refund & Exchange Policy

Unopened Items: Returns are accepted if the product remains unopened and the original cellophane wrapper is intact, usually within a 7-day return window.

Opened Items: Opened or used perfumes cannot be returned unless the product is found to be defective or damaged upon delivery.

Defective or Incorrect Items: If the product is damaged, defective, or does not match the description, customers are entitled to a refund or exchange in accordance with UAE consumer protection laws.

Timeframes: Return and exchange requests are generally accepted within 7 to 15 days, depending on the product and purchase conditions.

Non-Returnable Items: Clearance items, promotional products, and selected discounted products may not be eligible for return or exchange.